On Hold Messages, Interactive Voice Response (IVR), and On Hold Music

On Hold Productions, Inc. creates custom on hold messages, on hold music, and Interactive Voice Response (IVR) recording services which are designed to reduce hangups and give callers a positive experience right away.

We use professional voice talent, state-of-the-art digital studio equipment, and our own thorough editing techniques to create a custom package which is just right for you and your budget — whatever your style or preferences.

We are big enough to provide top quality audio productions, but small enough to really care about you and your individual requirements.

1. On Hold Messages

We create custom on hold messages which explain and promote your products and services to callers while they wait to speak with you.

Callers will hear on hold messages which tell them about your business, your specials, your customer service philosophy and more. We actually turn your callers hold time into profitable time — for you!

We also create voicemail greetings for those times when no one is available to take a call.

2. Interactive Voice Response (IVR)

IVR technology — which automates your initial interaction with telephone callers — can reduce the cost of many inquiry, sales, service, and support calls to your company.

Well-designed IVR systems offer options which meet a caller's needs with a minimum of complexity. You may offer your callers the option of responding to pre-recorded voice prompts and menus:

• by using their touch-tone telephone keypad, or
• by using a voice recognition system which responds to spoken words.

Our IVR recording services are currently available in English and Spanish. Click here to listen to one of our IVR samples.

3. On Hold Music

We also offer custom on hold music productions if you prefer your callers to listen to uninterrupted music without voice messages while they are on hold.

What Will I Get?

Each of our custom on hold production packages includes:

• Digital recording, editing and mixing
• Creative script writing
• Professional voice talent
• Full range of music choices
• Licensed music
• Toll-free customer service
• Ultra quick turn-around time

Call us toll-free at 800-553-6610 and we'll get started!